Registered Office: Penhurst House, 352 Battersea Park Road,
Battersea, London, SW11 3BY
Registered in England No.: 11238511
These Terms and Conditions (“Terms”) govern your use of our
website and the purchase of gold, silver, and other commodity
products (“Products”) from our online store (“Website”). By
accessing the Website or placing an order, you agree to comply
with these Terms. Please read them carefully.
1. Definitions
-
“Company”, “we”, “us”, “our” – refers to the business registered
under Company No. 11238511.
-
“You”, “Customer”, “Buyer” – refers to any individual or
business accessing the Website or purchasing Products.
-
“Products” – refers to gold, silver, and any other commodities
listed for sale on the Website.
2. Eligibility
To use this Website or purchase Products, you must:
- Be at least 18 years old;
- Have legal capacity to enter into binding contracts;
-
Agree to provide accurate, current, and complete information.
3. Ordering Process
1. Placing an Order:
-
Orders can be placed through the Website by following the
checkout process.
- All orders are subject to acceptance and availability.
2. Order Confirmation:
-
Once an order is placed, you will receive an email confirmation.
This does not constitute acceptance of your order.
3. Order Acceptance:
-
A binding contract is formed only when we dispatch the Products
and send a dispatch confirmation email.
4. Right to Refuse Orders:
-
We reserve the right to cancel or refuse any order, especially
in cases of suspected fraud, price error, or regulatory
concerns.
4. Pricing & Payment
-
Prices are listed in GBP (£) and include/exclude taxes as
stated.
-
Prices may fluctuate based on the live market price of gold,
silver, and other commodities.
-
Once an order is submitted, the price is fixed and
non-negotiable.
-
Payment must be made in full at the time of purchase via
approved payment methods (e.g., bank transfer, debit/credit
card, etc.).
-
We do not store complete card details; payments are processed
securely through third-party providers.
5. Delivery & Shipping
-
Delivery charges and estimated timescales are displayed during
checkout.
-
Risk of loss and ownership of Products transfers to you once
they are delivered to your address or collected from a secure
delivery point.
-
You are responsible for providing accurate delivery details.
-
We are not liable for delays caused by courier services,
customs, or unforeseen events.
6. Cancellations, Returns & Refunds
6.1 Cancellation Rights (Consumer Rights Act 2015 Exceptions):
-
Due to the nature of commodities (gold, silver, etc.), the
14-day right to cancel (cooling-off period) does not apply as
prices fluctuate in financial markets.
-
Once an order is confirmed and payment is made, it cannot be
cancelled.
6.2 Faulty or Damaged Goods:
-
If Products arrive damaged or incorrect, notify us within 24
hours of delivery with evidence (photos/videos).
-
We will arrange replacements or refunds in accordance with UK
consumer laws.
7. Product Authenticity & Quality
-
All precious metals are sourced from reputable suppliers and
meet required standards (e.g., LBMA-certified).
-
Where applicable, items are accompanied by certificates of
authenticity or assay marks.
8. Customer Obligations (KYC & AML Compliance)
-
Due to legal and financial regulations, we may request identity
documents for high-value transactions.
-
We comply with Anti-Money Laundering (AML) and Know Your
Customer (KYC) regulations.
-
Failure to provide requested documents may result in order
cancellation.
9. Limitation of Liability
We are not liable for:
-
Losses arising from price fluctuations of gold, silver, or other
commodities;
- Indirect, incidental, or consequential losses;
-
Losses caused by misuse, improper storage, or unauthorised
access to your account.
Our liability is limited to the value of the Products purchased.
10. Website Use
You agree not to:
- Use the Website for unlawful purposes;
- Copy, modify, or distribute content without permission;
-
Introduce viruses, malware, or attempt to breach security.
We may suspend or restrict access to the Website at any time
without notice.
11. Intellectual Property
-
All content on the Website (text, logos, images, software) is
owned by or licensed to us.
-
You may not reproduce or redistribute any content without prior
consent.
12. Privacy & Data Protection
Your personal data is processed in accordance with our Privacy
Policy, available on our Website.
13. Force Majeure
We are not liable for failure to perform obligations due to events
beyond our control, including but not limited to natural
disasters, war, strikes, pandemics, or governmental restrictions.
14. Governing Law & Jurisdiction
-
These Terms are governed by the laws of England and Wales.
-
Any disputes shall be subject to the exclusive jurisdiction of
the courts of England and Wales.
15. Contact Information
TPN Groep Ltd T/a Bullion Posted
Registered Office: Penhurst House, 352 Battersea Park Road,
Battersea, London, SW11 3BY
Registered in England No. 11238511
Email: info@bullionposted.com
Phone: 0800 345 5666
