Delivery Information

Order Processing & Verification

To ensure the security and integrity of every transaction, all orders undergo mandatory Know Your Customer (KYC) checks before dispatch. This may include verifying your identity and address, especially for high-value purchases or first-time customers.

• Orders will be processed only after successful completion of KYC verification.
• If additional documentation is required, our team will contact you promptly.
• Failure to provide the required information may result in delays or cancellation of your order.

Shipping & Delivery

Once verification is complete, your items are securely packaged and sent using fully insured, next-day delivery services.

• Orders are shipped via trusted courier partners specialising in high-value items (e.g., Royal Mail Special Delivery, DHL Express, or equivalent).
• Delivery is fully insured until it reaches your delivery address or designated collection point.
• A signature will be required upon delivery to confirm receipt.

Dispatch Times

Order Status	Estimated Dispatch Time
KYC Completed Before 2 PM	Same working day dispatch
KYC Completed After 2 PM	Dispatched next working day
Weekends/Bank Holidays	Processed on the next working day

Delivery Charges

• Delivery fees are calculated at checkout and may vary based on the order value, weight, and destination.
• Orders exceeding a certain value may qualify for free insured delivery (if applicable – can be customised).

Tracking Your Order

• Once dispatched, you will receive a tracking number and courier confirmation via email or SMS.
• You can track your delivery status online in real-time until it arrives.

Missed Deliveries & Redelivery

• If no one is available to sign for the package, the courier will leave a delivery attempt notice or take the package to a secure depot.
• You can arrange redelivery or collection using the instructions provided by the courier.

Delivery Restrictions

Due to insurance and legal requirements, we currently only deliver to the verified billing address used during checkout.

We do not deliver to P.O. Boxes, forwarding addresses, or unverified third-party addresses.

Loss or Damage in Transit

• All parcels are fully insured until they are signed for by the recipient.
• If you believe your package has been lost or tampered with, notify us within 24 hours of the delivery date or expected delivery time.
• We will liaise with the courier and initiate an insurance claim on your behalf.