Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our online shop (the “Website”). By using our Website, you agree to the practices described in this policy.

Registered Office:

TPN Groep Ltd T/a Bullion Posted
Penhurst House, 352 Battersea Park Road,
Battersea, London, SW11 3BY
Registered in England No. 11238511

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide Directly

• Full name, billing and delivery address
• Email address and phone number
• Payment details (processed securely via third-party payment providers – we do not store full card details)
• Account login details (if you create an account)

1.2 Automatically Collected Information

• IP address and browser type
• Device information
• Cookies and usage data (pages visited, time spent, etc.)

1.3 Optional/Additional Information

• Communication preferences
• Identification documents (if required for fraud prevention, money laundering compliance, or high-value transactions)

2. How We Use Your Information

Your information is used to:

• Process and fulfil orders for gold, silver, and other commodities
• Communicate regarding your orders, deliveries, or account
• Verify identity and comply with legal/regulatory obligations (including Anti-Money Laundering laws)
• Improve our website functionality, customer service, and user experience
• Send marketing communications (only with your consent)
• Detect and prevent fraud or unauthorized transactions

3. Legal Basis for Processing

We process your personal data based on one or more of the following:

• Contractual necessity – to process purchases and provide customer services
• Legal obligation – for accounting, tax, and compliance with financial regulations
• Legitimate interests – to improve our services and secure the Website
• Consent – for marketing or optional communications

4. Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors and banks (for secure payment handling)
• Courier and delivery companies
• Professional advisors (legal, financial, auditing)
• Regulatory authorities, where required by law (e.g. HMRC, financial regulators)
• IT and website hosting providers

All third parties are required to handle your data securely and in compliance with UK GDPR.

5. Data Storage & Security

• Your personal data is stored on secure servers located within the UK and/or EEA.
• We implement encryption, firewalls, and secure access controls.
• Only authorised personnel have access to your data.
• While no method of transmission is 100% secure, we follow industry best practices to protect your information.

6. Data Retention

We retain your data only as long as necessary for:

• Fulfilling your orders and providing services
• Legal, tax, and accounting requirements
• Anti-money laundering and financial compliance

Typically, we retain order records for at least 6 years in accordance with UK law.

7. Your Rights Under UK GDPR

You have the right to:

• Request access to your personal data
• Request correction or deletion of your information
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent for marketing at any time

To exercise these rights, contact us using the details below.

8. Cookies

Our Website uses cookies to improve functionality and enhance your shopping experience.

Types of cookies used include:

• Essential cookies – required for website functionality
• Analytical cookies – help us understand site usage (e.g. Google Analytics)
• Marketing cookies – used for personalised ads and promotions

You can manage cookie preferences via your browser settings.

9. Links to External Sites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we advise reviewing their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

[Insert Company Name]
Registered Office:
Penhurst House, 352 Battersea Park Road,
Battersea, London, SW11 3BY
Registered in England No. 11238511
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Would you like me to add your business name, website URL, or data protection officer details if available?